【返金の結果】遂にカタールW杯のファンヴィレッジの返金について決着の日が！

We are sorry to hear that you were not satisfied with your stay at the Fan Village Cabins. While the vast majority of visitors to this accommodation site had a positive experience, we take your concerns seriously and have communicated them to the accommodation site operators.

Under the terms of sale, a Guest is only eligible for a refund of accommodation fees paid to the QAA in the event of non-delivery of accommodation. This does not apply to your case as the accommodation was delivered.

Although your booking was facilitated by the QAA, the Fan Village Cabins are owned and operated by a third party provider. According to the terms of sale, the QAA is not responsible for any aspect of the accommodation other than the booking of the same. In this regard you are able to liaise directly with the accommodation site operator in respect of any aspect of the accommodation you were not satisfied with during your stay.

Should you wish to pursue the “non-delivery of service” with the accommodation site operator, please forward your communication directly to complaints@alemadihospitality.com.

We trust this provides a clear explanation of your position and the options available to you.

Kind regards,

Qatar Accommodation Agency 2022